Click
the 
button on your Command Bar
Select the HiDef video type and click OK**
If one of the participants is disconnected from a we conference, will they be able to reconnect?
What is the difference between normal and hi-def video?
How do I start a video conference?
How do I stop a video conference?
Can I record a video conference?
My participants say they have a rainbow effect and their display is pixelled. What can I do?
What kind of camera do you recommend to use with video conferencing?
What are the minimum system requirements for video conferencing?
What are the minimum internet requirements for video conferencing?
What is the maximum amount of users you would recommend for a multi user video conference?
What affect do proxies and firewalls have on video conferencing?
How do I start a presentation?
How do I upload a presentation?
How do I manage my presentation?
How do I start screen sharing?
How do I regain control of my computer after allowing another to control it?
Why can't i just screen share instead of running a presentation?
I opened a new program and I don't see it available to share within the applications window.
When file sharing, can everyone see my "my computer" contents?
Is there a difference between file sharing and presentation?
How do I manage my online file storage?
Are the bridge and pin numbers I use with the integrated teleconferencing permanent?
Is there a way to generate a report for the opinion poll?
Can I pre-create the opinion poll?
IF ONE OF THE PARTICIPANTS IS DISCONNECTED FROM A WEB CONFERENCE, WILL THEY BE ABLE TO RECONNECT?
Yes. They would reconnect the same way they did the first time they joined the meeting.
AS THE MODERATOR, I ACCIDENTLY CLOSED MY WEB CONFERENCE WINDOW. HOW DO I GET BACK INTO THE CONFERENCE?
Unfortunately, as the moderator, if you disconnect from the web conference, you will have to create a new meeting and your participants will have to reconnect.
IMC's multi-point video service allows one or many web conferencing participants to conduct face-to-face meetings. Utilizing PC-connected cameras and microphones, IMC offers the ability to deliver video streams to multiple meeting participants and the use of Voice-over Internet Protocol (telephony) for audio.
WHAT IS THE DIFFERENCE BETWEEN NORMAL AND HI-DEF VIDEO?
Normal video is useful for adding a visual element to a presentation, seminar, or collaborative meeting. Normal video allows a user to run up to four webcams simultaneously in the Participants Window while other services are run in the Workspace area.
HiDef video provides a higher quality stream and dimensions at a lower bandwidth, making it ideally suited for a true face-to-face video conference. In a HiDef video session, a user's webcam preview will appear in the Participant Window while stream from up to 4 other meeting participants can appear in the Workspace are.
HOW DO I START A VIDEO CONFERENCE?
To launch of HiDef video session:
Click
the button on your Command Bar
Select the HiDef video type and click OK**
Your HiDef video session will initialize and your video preview will appear in
the Participants Window in the upper left hand corner of the Meeting Client,
To start streaming
video to your meeting participants, click the 
button.
**The first time you launch a HiDef video session, you will be prompted to confirm you HiDef audio/video settings
To launch of Normal video session:
Click
the button on your Command Bar
Select the Normal video type and click OK**
You will be asked if you would like to share your webcam with meeting
participants. Click the Yes button
The video stream will be sent to all meeting participants
**The first time you launch a Normal video session, you will be prompted to confirm your Audio/Video capture settings
HOW DO I STOP A VIDEO CONFERENCE?
Stop
- Clicking
the Stop button will halt the HiDef stream
Stop
Video 
-
Clicking the Stop
Video button will
halt the Normal video
CAN I RECORD A VIDEO CONFERENCE?
Yes. You can record either web cam feed or screen capture feed. As illustrated by the following screen shots, you would choose the option by clicking on file and selecting options within the IMC Meeting application. An Options dialog box comes up, click on the Recording tab. Clicking on the drop down arrow in the Video Device Field will allow you to select which format to record in. On this tab you also can
choose the Audio Device, Frame Rate (NOTE: The more frames, the bigger the file), & Record Quality.
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A video driver allows a computer and video adaptor to talk to each other. Most modern operating systems come with video drivers for the most common types of video adaptors, but you must install them before you can use the video card. You can also download updated drivers from the video card manufacturer's Web site.
An audio driver allows a computer and audio adaptor to talk to each other. Most modern operating systems come with audio drivers for the most common types of audio adaptors, but you must install them before you can use the sound card. You can also download updated drivers from the sound card manufacturer's Web site.
MY PARTICIPANTS SAY THEY HAVE A RAINBOW EFFECT AND THEIR DISPLAY IS PIXELLED. WHAT CAN I DO?
Start a meeting, click on Meeting Options, select Options
Within the Options dialog box, click on the ScreenSharing tab, set the screen sharing quality to Better and click OK. By default the quality is set to Good for speed optimization. However, we strongly discourage setting the quality to Best as it will use more bandwith and deliver a slower stream.
These setting will stay in place until your next IMC software upgrade. With each upgrade, repeat the steps above.
WHAT KIND OF CAMERA DO YOU RECOMMEND TO USE WITH VIDEO CONFERENCING?
At the very least a camera capable of 320x240 at 15 frames per second is desirable. Also the interface from camera to the pc is an important consideration. This decides what is the rate at which the camera can transfer bytes to pc. USB 1.0 is good for 320x240 at 15fps. USB 2.0 is better. Another of interface which are suitable for hi-def are Firewire IEEE 1364 (this is commonly used by DV cameras).
WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS FOR VIDEO CONFERENCING?
PC should have a minimum requirement of 1 Ghz processor and 256 MB RAM and a 16 bit color display adapter. Better quality graphics cards are an important criteria. Graphics cards with AGP interface and inbuilt memory of 2MB or higher is preferable. This would enable a better frame rate while displaying video.
WHAT ARE THE MINIMUM INTERNET REQUIREMENTS FOR VIDEO CONFERENCING?
For the normal video conferencing with 10 frames per second or lesser a bandwidth of 128 kbps uplink and downlink is required. Most of the standard Cable connections have a very high downlink speed (eg 2Mbps) but the uplink is low (of the order of 128 kbps to 512 kbps) depending on the price you pay. The DSL on the other hand can have uplink speeds from 900kbps upto 1.5Mbps (SDSL). T1 which a typical small business uses has 1.5 Mbps uplink and 1.5 Mbps downlink.
Hi-def video conferencing requires 256 kbps to 700 kbps depending on profile and frame rate the user chooses.
* All these numbers make sense only if that bandwidth is not shared at the time of Video conferencing.
WHAT IS THE MAXIMUM AMOUNT OF USERS YOU WOULD RECOMMEND FOR MULTI USER VIDEO CONFERENCING?
Multi user video conferencing increases the download speed requirement stated above by a factor of N where N is the number of users in the conference. For eg. If a one on one conference would require 128 kbps, a 10 person video conference with all 10 transmit and receive would require 1.2 Mbps downlink and 128 kbps uplink.
WHAT AFFECT DO PROXIES AND FIREWALLS HAVE ON VIDEO CONFERENCING?
Proxies and firewall might degrade the performance of the video conferencing if the traffic is tunneled via HTTP. The software tries to choose the best possible mode of transport automatically. In the event where it cannot connect direct to our servers via persistent TCP connection, the traffic is tunneled ( video traffic now will be encapsulated in HTTP protocol and will look like web traffic ). This will degrade the end user experience.
HOW DO I START A PRESENTATION?
To launch Presentation Sharing:
Start an IMC Meeting
Click
the 
button on your Command Bar
Select a converted PowerPoint file from the Presentation List
Click Ok
The Presentation Sharing service will launch and the selected presentation will
download to all attendees
HOW DO I UPLOAD A PRESENTATION?
To upload a new presentation using IMC Messenger:
Open your IMC Messenger
Click on the File menu
Select Presentation Storage
To upload a new presentation from the IMC Meeting Client:
Start a new meeting
In the IMC Meeting Client, click the File menu
Select Upload Presentation
Select the desired file from your hard drive and click Open
You will be notified when the conversion process has completed
HOW DO I MANAGE MY PRESENTATION?
The Meeting Owner or Moderator of the meeting can manage the Presentation by utilizing the Annotation Bar:
Navigation Arrows 
- Allow a present to advance to the next slide or
view a previous slide.
Thumbnail Preview 
- Display a thumbnail
image of each slide in the presentation. Clicking
on the image will send al attendess ot that slide. Note: This
tool is only visible to Meeting Owners and Moderators.
Presenter Slide Notes 
- Any slide notes that were present in the PowerPoint
file before it was converted can be accessed by clicking on the Presenter
Slide Notes button. The
notes or each respective slide will load in a pane below the slide. Note:
This tool
is only visible to Meeting Owners and Moderators
WHAT IS THE DIFFERENCE BETWEEN PRESENTNIG A POWERPOINT PRESENTATION USING THE PRESENTATION FEATURE AND SHARING ENTIRE SCREEN?
The difference between presentation and sharing entire screen is that with the presentation feature you have control of what the attendee will see. (ie: If you share your entire screen, then your customer will be able to view any possible personal/confidential information on your computer you may accidentally/intentionally access.) With the presentation feature, you can limit the amount of information the attendee sees, while controlling the way your conference is presented smoothly.
The IMConferencing Whiteboarding Service mirrors the experience of collaborating on a whiteboard in a conference room. IMC goes a step further and allows the presenter to load images and screen captures as a background to an annotation session.
HOW DO I START SCREEN SHARING?
To launch Application and Desktop Sharing:
Start an IMC meeting
Click the 
button.
Note: You must have at least 1 participant
in meeting before you will be allowed to start a screen sharing session.
From the dialog box, choose what you would like to share
Click OK
Screen Sharing will launch
HOW DO I REGAIN CONTROL OF MY COMPUTER AFTER ALLOWING ANOTHER TO CONTROL IT?
In the Participant's Window, right-click on the participant who currently has control of your keyboard and mouse
Highlight ScreenSharing
Select View Only
or
Press and hold the ESC key on your keyboard for 2 seconds.
WHY CAN'T I JUST SCREEN SHARE INSTEAD OF RUNNING A PRESENTATION?
You can, but the difference between presentation and sharing entire screen is that with the presentation feature you have control of what the attendee will see. (ie: If you share your entire screen, then your customer will be able to view any possible personal/confidential information on your computer you may accidentally come across.) With the presentation feature, you can limit the amount of information the attendee sees, while controlling the way your conference is presented smoothly.
I OPENED A NEW PROGRAM AND I DON'T SEE IT AVAILABLE TO SHARE WITHIN THE APPLICATIONS WINDOW.
In order to be able to share a program you ran after you started screen sharing, you must shut down screen sharing and bring it back up again to see the program.
To upload a file to the Shared Meeting space:
Locate the file in either your Local Computer or Online Storage space
Drag and drop the file into the Shared Meeting space
If a file from the Online Storage space is shared, it will be immediately available for download by the participants. If a file from your Local Computer is shared, it will need to finish uploading to the Shared Meeting space before it is available for download.
WHEN FILE SHARING, CAN EVERYONE SEE MY "MY COMPUTER' CONTENTS?
No. Everyone is looking at their own "my computer' content. They will NOT see anything you do not want them to see or visa versa.
IS THERE A DIFFERENCE BETWEEN FILE SHARING AND PRESENTATION?
Yes. With file sharing you are giving the attendee a copy of the file to use at their leisure at anytime in the future, while with presentation you are only showing them the contents of the file and once the meeting has ended, the attendee will no longer be able to view it.
HOW DO I MANAGE MY ONLINE FILE STORAGE?
IMC users can upload and store documents and meeting materials in their online file storage area. The online storage enables users to access all their uploaded documents instantly for collaboration or attendee distribution.
To upload a new document or file:
Launch your IMC Messenger
Login with your username and password
Click the File menu
Select File Storage
Identify the file you wish to upload from your local computer
Click on the file from the left side (your local computer)
Drag the file to the right side (your online storage)
Delete an existing file from your Online Storage space
To delete a file from your online storage space, simply:
Right-click on the desired file(s)
Select Delete
You will be asked if you would like to permanently delete the file(s). Click
Yes
or
Highlight the desired file(s)
Press the Delete button on your keyboard
You will be asked if you would like to permanently delete the file(s). Click
Yes
ARE THE BRIDGE AND PIN NUMBERS I USE WITH THE INTEGRATED TELECONFERNCING PERMANENT?
No. They change with every new web conference.
IS THERE A WAY TO GENERATE A REPORT FOR THE OPINION POLL?
Unfortunately, there is no way to generate a report for the opinion poll
CAN I PRECREATE THE OPINION POLL?
Unfortunately, we do not provide the ability to pre-create a poll.
